Licensed Insurance Customer Service Representative

Job overview

The Licensed Insurance Customer Service Representative role is onsite in Mount Vernon, OH. Compensation is not specified. Otto Insurance Group is an insurance agency focused on customer service and tailored insurance solutions. The representative supports clients by answering questions, processing policy changes, resolving issues, and maintaining accurate records. Working with agents and underwriters, the role helps ensure client satisfaction, regulatory compliance, and ongoing client relationships.

What you'll do

• Handle inbound and outbound customer calls and emails
• assist with policy, coverage, billing, and claims inquiries
• process endorsements, renewals, cancellations, and payments
• maintain agency-system records
• follow up on leads and support cross-selling and upselling
• comply with regulations
• resolve client concerns
• support audits and maintain documentation.

What we're looking for

Skills & competencies

mount vernon oh

otto insurance group

insurance agency

customer service

property and casualty license

policy changes

renewals

claims inquiries

client records

training and licensing support

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision insurance
• Simple IRA with company match
• paid time off and holidays
• ongoing training and licensing support.

Why this role

Ongoing training and licensing support.

About the employer

Otto Insurance Group is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.