Customer Operations Associate

Job overview

The Customer Operations Associate role is onsite at Betr’s Miami, FL headquarters. Compensation is not specified. Betr operates a real-money gaming app with Picks, Social Sportsbook, Social Casino, and Arcade products, and plans to add Prediction Markets. The associate supports customer experience across customer operations and payments, resolving user inquiries and helping address account, payment, product, and technical issues. The role also reviews transactions and accounts and shares user insights to inform business improvements.

What you'll do

• Resolve user issues and inquiries through email and chat
• capture user insights and trends
• monitor critical site issues and escalate them
• review and approve player deposits and withdrawals
• review accounts for irregularities and conduct basic investigations and due diligence
• resolve bet, contest, account, and billing inquiries
• provide technical assistance with the mobile app
• use internal tools to review accounts and resolve issues.

What we're looking for

Skills & competencies

customer operations

customer support

payments operations

gaming app

sportsbook

account review

fraud awareness

miami fl

betr

email support

chat support

night and weekend availability

Work arrangement

• Weekend coverage required

Why this role

The role splits time between Customer Operations and Payments based on business needs and requires availability for nights, weekends, and holidays to support high-volume sports schedules.

About the employer

Betr is hiring for this role. Industry: Casinos (except Casino Hotels). Sector: 71.