Guest Services Associate

Job overview

The Guest Services Associate position is onsite in Pigeon Forge, TN. Compensation is not specified. The role welcomes and assists visitors at Rocky Top Mountain Coaster, an attraction featuring Tennessee’s longest coaster. The associate creates a welcoming first impression by explaining attractions and pricing, processing transactions, and responding to guest concerns. Accurate, efficient service and a clean work environment support a positive guest experience.

What you'll do

• Welcome guests promptly and professionally
• explain attractions, pricing, and available options
• participate in upsell strategies as directed
• operate the point-of-sale system and handle cash and other payments accurately
• understand coupons, vouchers, and ticket types
• maintain a clean and sanitary work environment
• address customer concerns and involve management when needed
• complete transactions efficiently.

What we're looking for

Skills & competencies

guest services associate

guest experience

point of sale

ticketing

customer service

pigeon forge tn

rocky top mountain coaster

part-time

day shift

weekend work

Work arrangement

• Weekend coverage required

Benefits & perks

• Full-time team members may have medical, dental, vision, and life insurance options
• paid weekly
• growth opportunities
• attraction exchange program
• team events
• paid time off
• 401(k) with 5% company match
• employee discounts and bonus or incentive programs.

Why this role

The attraction operates year-round and offers full-time, part-time, and seasonal positions with day, mid, and evening shifts; this listing is part-time.

About the employer

Rocky Top Mountain Coaster is hiring for this role. Industry: All Other Amusement and Recreation Industries. Sector: 71.