Senior Manager, Customer Success

Job overview

The Senior Manager, Customer Success is an onsite role based in Phoenix, AZ, with a base salary range of $125,000 to $135,000 per year. This position leads high-performing teams to drive customer adoption, retention, and value realization for the iCIMS enterprise hiring platform. This role exists to translate organizational strategy into execution, optimizing processes and developing leadership capability within the Customer Success function. The manager contributes to the company's goals by fostering a culture of customer advocacy and driving measurable business results.

What you'll do

• Lead and coach Customer Success managers, drive operational performance through metrics, provide strategic oversight of customer portfolios, and partner with cross-functional stakeholders.

What we're looking for

Skills & competencies

full-time

day shift

phoenix az

icims

customer success

saas

leadership

retention

strategy

$125k-$135k

onsite

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, 401(k), disability, life insurance, parental leave, open vacation policy, tuition reimbursement

Why this role

7-11+ years of related experience; 1+ years of leadership experience at the Senior Manager level.

About the employer

iCIMS is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.