Print Service Support Technician

Job overview

The Print Service Support Technician is initially onsite in Richmond, VA, for training, with the opportunity to become fully remote five days per week after successful completion of training. Compensation is not specified. The role supports a client print service offering through the IT team. The technician provides end-user assistance, resolves print-service issues, and helps maintain effective IT service delivery. The role contributes to customer support by troubleshooting requests, managing tickets, and documenting issues through established support systems.

What you'll do

• Provide technical assistance to end users
• resolve issues related to print services
• handle and track support tickets using systems such as ServiceNow or Jira
• troubleshoot and document support requests
• prioritize tasks and deliver customer service.

What we're looking for

Skills & competencies

print service support technician

it support

help desk

print services

microsoft 365

servicenow

jira

richmond va

remote after training

end-user support

Work arrangement

• Weekend coverage required

Why this role

Onsite training is required initially, with the opportunity to work remotely five days per week after training is successfully completed.

About the employer

Integrated Resources, Inc is hiring for this role. Industry: Other Computer Related Services. Sector: 54.