Customer Service Supervisor

Job overview

The Customer Service Supervisor role is onsite in Teaneck, New Jersey. Pay is $87,000 to $90,000 per year. The supervisor supports Veolia’s Customer Service/Call Center Department at an environmental services company providing water, waste, and energy management services. The role oversees contact center operations and staff, with a focus on timely customer service, customer satisfaction, compliance, and revenue integrity. Responsibilities also include collections support and participation in an on-call rotation.

What you'll do

• Monitor contact center metrics and adjust staffing
• manage schedules and daily operations
• report on performance and support staffing analysis
• recruit, train, coach, and evaluate staff
• review calls and resolve escalations and complaints
• monitor compliance and documentation
• improve procedures
• prepare revenue integrity and collections reports
• supervise collections staff and review billing and payment records
• participate in on-call rotation.

What we're looking for

Skills & competencies

veolia

customer service supervisor

call center

contact center operations

team leadership

customer experience

collections

revenue integrity

teaneck nj

full-time

$87k–$90k/year

on-call rotation

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off, health, dental and vision insurance, life insurance, savings accounts, tuition reimbursement, paid volunteering, 401(k), and eligibility for up to a 10% annual performance bonus.

Why this role

The posting lists an eligible annual performance bonus of up to 10%, paid time off, health, dental and vision insurance, life insurance, savings accounts, tuition reimbursement, paid volunteering, and a 401(k) plan.

About the employer

Veolia is hiring for this role. Industry: Water Supply and Irrigation Systems. Sector: 22.