Client Intake Specialist

Job overview

The Client Intake Specialist role is hybrid in Portland, OR: the posting describes a work-from-home day after 90 days and a second remote day after 180 days. Compensation is $22–$27 per hour plus incentive. Reynolds Defense Firm focuses on DUII defense and helping clients navigate legal options. The specialist speaks with prospective clients, gathers and documents information, explains the firm’s fees and hiring process, and helps determine whether the firm is a fit. The role provides a clear, respectful first point of contact and facilitates handoffs to the legal and finance teams.

What you'll do

• Use company guidelines, scripts, and procedures to speak with prospective clients
• collect and document information
• provide customer service and discuss fees and the hiring process
• follow professional and ethical boundaries
• maintain detailed CRM notes
• and facilitate introductions to the legal and finance teams for new clients.

What we're looking for

Skills & competencies

client intake specialist

legal intake

prospective clients

customer service

crm documentation

duii defense

portland or

reynolds defense firm

part-time

$22–$27/hr plus incentive

hybrid remote

spanish preferred

Work arrangement

• Weekend coverage required

Benefits & perks

• Hourly base plus bonus compensation, 50% employer-paid medical, dental, and vision insurance for part-time employees, $50,000 life insurance, 401(k) with 3% employer contribution after one year, Employee Assistance Program, and work-from-home days after 90 and 180 days.

Why this role

Part-time role with base and incentive compensation; Spanish fluency is preferred, and training on Oregon DUI and traffic laws and court systems is provided.

About the employer

Reynolds Defense Firm is hiring for this role. Industry: Offices of Lawyers. Sector: 54.