Front Desk Agent

Job overview

The Front Desk Agent role is onsite in Raleigh, NC. Compensation is not specified. The agent supports guest services at Summit Hospitality Group hotels and works to meet brand quality standards for Marriott, Hyatt, and Hilton. The role checks guests in and out, answers questions, resolves issues, and coordinates daily front-desk operations. It contributes to a positive guest experience through courteous service, accurate account handling, and communication with hotel associates.

What you'll do

• Greet guests
• check guests in and out
• answer questions and provide local information
• resolve problems and follow up
• explain hotel amenities
• maintain the front desk and lobby
• post guest accounts accurately
• assist with supplies and invoices
• support breakfast and social events when available.

What we're looking for

Skills & competencies

part-time

front desk agent

raleigh nc

summit hospitality

guest services

hotel operations

check-in and check-out

reservations

customer service

weekend and evening shifts

hotel discounts

quarterly bonuses

Work arrangement

• Weekend coverage required

Benefits & perks

• Vacation and personal time and insurance benefits for full-time associates
• hotel discounts and quarterly bonuses.

Why this role

Part-time and full-time positions may be available; schedule includes weekends and evenings, including Saturday and/or Sunday.

About the employer

Summit Hospitality Incorporated is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.