Customer Service Manager, Airport Ramp Operations

Job overview

The Customer Service Manager, Airport Ramp Operations is an onsite role based in Washington, VA. The pay range for this position is $51,000 to $86,500 per year, supporting the Airports Team within the Customer Experience Division. This role exists to ensure safe and high-performing ramp operations. The manager leads, engages, and develops front-line team members, manages service issues, and fosters a culture of safety, reliability, and exceptional customer service.

What you'll do

• Drive operational excellence and safety.
• Establish team and individual goals.
• Coach and mentor front-line team members.
• Manage escalated service issues.
• Ensure adherence to union contracts and corporate policies.
• Conduct self-audits and root cause investigations.
• Deliver corporate information to front-line leaders.

What we're looking for

Skills & competencies

full-time

day shift

washington va

american airlines

customer service manager

ramp operations

$51k-$86.5k

leadership

onsite

Work arrangement

• Weekend coverage required

Benefits & perks

• Travel perks, health/dental/vision benefits, 401(k) program, wellness programs, employee assistance program.

Why this role

Requires high school diploma or GED; previous airport customer service and leadership experience preferred.

About the employer

American Airlines is hiring for this role. Industry: Other Airport Operations. Sector: 48.