Retail Supervisor

Job overview

Compensation is not specified. The Retail Supervisor role is based across Leighton State Bank locations in Leighton, Monroe, Knoxville, and Pella, Iowa. The role supports the bank’s retail customer-facing operations. The supervisor leads and develops Relationship Specialists and Bankers while overseeing accurate, compliant branch service. The role contributes to consistent customer experiences, operational efficiency, risk mitigation, and customer relationship growth across the bank’s locations.

What you'll do

• Model customer-service standards
• resolve escalated customer issues
• monitor service quality
• oversee cash handling, new accounts, transactions, vaults, and ATMs
• manage branch coverage
• coach, train, hire, and develop staff
• support compliant account opening and maintenance
• detect and act on fraudulent transactions
• travel regularly among branches.

What we're looking for

Skills & competencies

retail supervisor

leighton state bank

leighton ia

monroe ia

knoxville ia

pella ia

retail banking

branch operations

customer service

staff development

cash handling

account opening

regular branch travel

Work arrangement

• Weekend coverage required

Why this role

Works across multiple Iowa locations and requires regular travel to branches; a post-secondary degree or at least three years of related banking experience is required.

About the employer

Leighton State Bank is hiring for this role. Industry: Commercial Banking. Sector: 52.