Senior Service Desk Engineer

Job overview

The Senior Service Desk Engineer role is an onsite, full-time position in Fort Worth, TX. Compensation is $85,000–$95,000 per year. Davis Technology Management provides IT staffing, technology consulting, and managed services to businesses. The engineer provides advanced Tier II and Tier III support across enterprise client environments, serves as an escalation point, and helps improve service delivery processes. The role also mentors junior engineers and supports reliable, SLA-driven service and client satisfaction.

What you'll do

• Provide Tier II and Tier III support
• troubleshoot hardware, software, access, and system issues
• support Windows, Microsoft 365, Active Directory/Entra ID, VPN, and endpoint management tools
• manage accounts, permissions, and device configurations
• resolve tickets within service levels
• perform root-cause analysis
• support ITIL service processes, documentation, and workflow improvements
• handle escalations and major incidents
• mentor and onboard junior engineers.

What we're looking for

Skills & competencies

senior service desk engineer

tier ii support

tier iii support

microsoft 365

active directory

entra id

itil

service delivery

fort worth tx

davis technology management

full-time

$85,000–$95,000/year

Work arrangement

• Weekend coverage required

Why this role

The role is described as a potential path to Service Desk Lead, Service Delivery Lead or Manager, IT Manager, or Infrastructure or Cloud Engineer.

About the employer

Davis Technology Management is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.