Technical Support and Customer Service Representative

Job overview

The Technical Support and Customer Service Representative role is listed in McKinney, TX; the posting does not specify a work arrangement. Compensation is not specified. EON Applications develops cloud-based applicant tracking and talent acquisition software for organizations across multiple industries. The representative helps customers use the company’s software by diagnosing configuration, functionality, and usage issues, providing training, and escalating verified software bugs. The role also documents solutions and customer feedback to support product improvements and customer success.

What you'll do

• Provide help desk, phone, chat, screen-sharing, and online-meeting support
• troubleshoot software configuration, functionality, and usage issues
• distinguish user configuration or training needs from software defects
• escalate verified bugs to development and product teams
• create and maintain knowledge-base articles and troubleshooting guides
• conduct customer training through webinars, virtual meetings, and recorded videos
• gather customer needs and maintain product knowledge.

What we're looking for

Skills & competencies

technical support

customer service

customer success

mckinney tx

eon applications

applicant tracking software

saas

help desk

software troubleshooting

customer training

knowledge base

Work arrangement

• Weekend coverage required

Benefits & perks

• Career development and advancement opportunities
• collaborative team environment
• hands-on experience with cloud-based SaaS applications.

Why this role

The posting describes career development and advancement opportunities, a collaborative team environment, and hands-on experience with cloud-based SaaS applications.

About the employer

EON Applications, Inc. is hiring for this role. Industry: Software Publishers. Sector: 51.