Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Auburn Hills, MI. Compensation is $60,000–$80,000 annually. The position supports Peninsula Plastics’ customer relationships and manufacturing operations. Serving as a primary contact for prospective and existing customers, the representative coordinates inquiries, quotes, orders, and delivery updates with internal teams. The role helps ensure customer requirements are communicated accurately and orders move efficiently through production and shipping.

What you'll do

• Respond to customer inquiries about orders, products, shipments, returns, and general needs
• maintain customer relationships
• resolve concerns
• communicate order updates and delivery timelines
• support sales inquiries and prepare estimates
• process orders
• coordinate specifications, samples, and materials
• monitor inventory and order status
• maintain customer records and documentation
• collaborate with sales, design, production, and shipping.

What we're looking for

Skills & competencies

customer service representative

customer relations

sales support

order processing

manufacturing

packaging solutions

customer quotes

inventory coordination

auburn hills mi

peninsula plastics

$60k–$80k annually

401(k) match

travel reimbursement

Work arrangement

• Weekend coverage required

Benefits & perks

• Health insurance, dental reimbursement, vision and life insurance, pet insurance, 401(k) match, paid time off, and travel and mileage reimbursement.

Why this role

The posting lists travel and mileage reimbursement for applicable business-related travel. Health insurance, dental reimbursement, vision and life insurance, and pet insurance are available after 30 days of employment.

About the employer

Peninsula Plastics Company Inc is hiring for this role. Industry: All Other Miscellaneous Chemical Product and Preparation Manufacturing. Sector: 32.