Customer Retention Representative

Job overview

The Customer Retention Representative role is based in Irving, TX, in a shared workspace. The posting states $18 per hour in base pay plus commission on saved accounts. Rise Internet hires customer retention agents in the Dallas metro area and works to resolve customer concerns and retain service accounts. The representative identifies why customers want to cancel or downgrade, addresses account issues, and explains relevant products, pricing, and promotions. The role contributes to retention targets and customer experience goals while documenting outcomes and sharing feedback with support teams.

What you'll do

• Identify and address reasons for cancellation or downgrade
• explain products, pricing, and promotions
• negotiate to retain accounts
• meet retention, productivity, quality, and customer experience goals
• document account outcomes
• share program feedback with leadership and support teams.

What we're looking for

Skills & competencies

customer retention representative

irving tx

rise internet

dallas metro area

customer retention

call center experience required

sales or retention experience required

account saves

customer service

negotiation

$18 per hour plus commission

Work arrangement

• Weekend coverage required

Why this role

Hourly base pay is supplemented by commission on each account saved.

About the employer

Rise Internet is hiring for this role. Industry: Wired Telecommunications Carriers. Sector: 51.