Patient Services Representative

Job overview

The Patient Services Representative role is onsite in Augusta, GA. Compensation is not specified. Augusta Oncology provides care for cancer and blood disorder patients in its community. The representative receives inbound calls, assesses the needs of patients and other callers, coordinates scheduling and communication, and routes calls to the appropriate team member. The role supports patient access and communication while maintaining confidentiality and following HIPAA guidelines.

What you'll do

• Receive inbound calls
• assess caller needs
• coordinate patient scheduling and communication
• route calls to the appropriate team member
• use computer programs and take notes while speaking with callers
• maintain patient confidentiality and follow HIPAA guidelines.

What we're looking for

Skills & competencies

patient services representative

augusta ga

augusta oncology

oncology

patient scheduling

inbound calls

patient communication

call routing

hipaa

high school diploma

customer service

Work arrangement

• Weekend coverage required

Why this role

High school diploma or equivalent required; candidates must be fully vaccinated against COVID-19.

About the employer

Augusta Oncology Associates PC is hiring for this role. Industry: Offices of All Other Miscellaneous Health Practitioners. Sector: 62.