Senior Customer Success Manager

Job overview

The Senior Customer Success Manager role is listed in San Francisco, CA, and candidates must be located within the Bay Area. Compensation is $160,000–$200,000 per year. Cato Networks provides a cloud-delivered enterprise networking and security service and platform.

What you'll do

• Own the health of assigned accounts and help customers realize value from Cato’s technology
• build relationships with customer stakeholders and Cato teams
• lead post-sales activities, including quarterly business reviews and product-adoption assessments
• and manage renewals and upsells. The role may involve travel up to 25% of the time.

What we're looking for

Skills & competencies

senior customer success manager

customer success

saas

cybersecurity

cloud networking

security software

san francisco ca

bay area

account health

renewals and upsells

up to 25% travel

$160k–$200k

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, vision, and dental insurance
• 401(k)
• stock options
• health savings and flexible spending accounts
• flexible time off
• paid parental leave
• and disability benefits.

Why this role

The posting requires five or more years in customer success at a high-growth SaaS software, technology vendor, or cybersecurity company, plus experience in commercial negotiations and technical escalations. Networking or security software exposure is required.

About the employer

Cato Networks is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.