Operations Manager, In-Home Services

Job overview

The Operations Manager role is onsite in Knoxville, TN. The posting gives a base pay range of $85,000–$105,000 per year. EchoStar’s In-Home Services field professionals lead field operations and technicians supporting DISH customers. The manager oversees site operations, addresses performance and service risks, and develops managers and technicians through coaching and workforce development. The role uses operational data and AI productivity tools to improve scheduling, workflows, and facility performance against business targets.

What you'll do

• Oversee site operations and daily employee activity
• coach, train, and develop managers and service technicians
• use AI productivity tools to analyze performance data and optimize scheduling and workflows
• maintain customer service and operational standards
• establish accountability structures and support career pathing.

What we're looking for

Skills & competencies

operations manager

echostar

knoxville tn

in-home services

site operations

team leadership

performance coaching

workforce development

ai productivity tools

operational planning

customer service

bachelor's degree or equivalent

2 years' leadership experience

visa sponsorship unavailable

Work arrangement

• Weekend coverage required

Benefits & perks

• Flexible spending accounts, health savings account, 401(k) with company match, employee stock purchase plan, career opportunities, and flexible time away plan.

Why this role

The role emphasizes AI literacy and development toward multi-site leadership.

About the employer

EchoStar is hiring for this role. Industry: All Other Telecommunications. Sector: 51.