Call Center Technical Support Representative
Compensation
From $14 /hr
Employment type
Full-time
Work setting
On-site
Location
Tampa, FL
Schedule
Day shift
Posted
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Job overview
The Call Center Technical Support Representative role is onsite in Tampa, FL. Compensation is $14 per hour. MCI provides customer experience, business process outsourcing, and cloud technology services through contact center operations. The role provides first-level technical assistance to customers, helping resolve hardware, software, and connectivity problems. It contributes to customer satisfaction by guiding users through solutions, documenting issues, and escalating unresolved cases to higher-level support.
What you'll do
- Provide first-level technical support by phone, chat, or email
- troubleshoot hardware, software, and connectivity issues
- guide customers through step-by-step solutions
- document issues and resolutions
- escalate unresolved issues
- maintain current product knowledge and technical procedures
- communicate effectively to support customer satisfaction.
What we're looking for
- Skills & competencies
- technical supportcall centercustomer servicetroubleshootinghardware supportsoftware supportconnectivityphone supportchat supportemail supporttampa flmci careers$14/hr
- Work arrangement
- Weekend coverage required
Why this role
English and Spanish fluency required; high school diploma or GED required.
About the employer
MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.
Additional details
- Industry sector
- 56
- Industry
- Telemarketing Bureaus and Other Contact Centers
- Occupation code
- 15-1232.00
You'll be redirected to the employer's application page.
Listing ID: adc6565d-f7d3-4579-9554-5d38981380b5