Client Engineer – Managed IT Support

Job overview

The Client Engineer role is hybrid in the Bay Area, with a listed pay range of $75,000–$90,000 per year. The position combines remote support with in-person client visits across the Bay Area as needed. Varsity is a technology services company within Treeline, supporting nonprofit, education, and healthcare organizations with technology services. The engineer owns escalated technical issues through diagnosis, resolution, and client communication, determining when remote work or onsite support is appropriate. The role helps clients maintain reliable technology environments through infrastructure troubleshooting, Microsoft 365 and macOS administration, networking support, documentation, and clear communication across technical and nontechnical audiences.

What you'll do

• Resolve escalated tickets from Specialist I through root-cause resolution and client communication
• assess scope, timelines, and remote versus onsite needs
• travel to client sites across the Bay Area as needed
• troubleshoot infrastructure, Microsoft 365, endpoint management, and cross-system dependencies
• administer Exchange, SharePoint, Teams, and Entra ID/AAD
• provide advanced macOS support
• troubleshoot DNS, DHCP, VPN, and firewall issues
• support generative AI platforms including Copilot, Gemini, ChatGPT, and Claude
• manage work in PSA and RMM platforms
• document resolutions and configurations
• maintain knowledge of multiple client environments.

What we're looking for

Skills & competencies

client engineer

bay area ca

varsity technologies

hybrid

managed it services

escalation resolution

microsoft 365

macos support

networking

generative ai platforms

client site visits

$75k–$90k per year

3–5 years it support

medical dental vision

Work arrangement

• Weekend coverage required

Benefits & perks

• The posting lists a comprehensive benefits package and 100% medical, dental, and vision coverage, along with flexible working conditions.

Why this role

Requires 3–5 years of IT support experience, including escalated or complex issues in a managed services environment, and a valid driver’s license with reliable personal transportation. Medical, dental, and vision coverage is listed at 100%.

About the employer

Varsity Technologies is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.