Operations Analyst - Customer Service

Job overview

The Operations Analyst - Customer Service is an onsite role based in Antioch, IL. Compensation is not specified for this position, which supports the Corporate Customer Service department in driving operational excellence. This role exists to transform contact center data into actionable insights. By analyzing performance metrics and maintaining dashboards, the analyst helps improve service efficiency and informs strategic business decisions.

What you'll do

• Analyze contact center performance data
• drive improvements in customer service operations
• build and maintain SQL queries and Power BI dashboards
• collaborate with stakeholders to gather project requirements.

What we're looking for

Skills & competencies

contract

day shift

antioch il

uline

data analysis

sql

power bi

excel

customer service

operations

onsite

no on-call

Work arrangement

• Weekend coverage required

Benefits & perks

• Complete health insurance coverage, 401(k) with 6% employer match, multiple bonus programs, paid holidays, generous paid time off, Tuition Assistance Program.

Why this role

Advanced Microsoft Excel, SQL and Power BI experience required; Robotic Process automation (RPA) a plus.

About the employer

Uline, Inc. is hiring for this role. Industry: Process, Physical Distribution, and Logistics Consulting Services. Sector: 54.