Bilingual Office Representative, Vietnamese and English

Job overview

The Bilingual Office Representative role is onsite in Lombard, IL. Compensation is $40,000–$45,000 per year. The position supports Hieu Tran’s COUNTRY Financial insurance agency and its customer service and daily office operations. The representative welcomes customers, communicates in Vietnamese and English, handles routine service and administrative tasks, and helps customers receive timely support while learning about insurance products and agency procedures.

What you'll do

• Answer phones and assist customers
• greet visitors
• communicate in Vietnamese and English
• schedule appointments and follow up
• route questions to the appropriate team member
• assist with routine administrative and insurance-office tasks
• organize customer records and documents
• support daily agency operations
• learn insurance products, policies, and procedures.

What we're looking for

Skills & competencies

bilingual office representative

vietnamese

english

lombard il

country financial

customer service

office administration

appointment scheduling

insurance office

full-time

$40k–$45k

training provided

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) matching
• flexible schedule
• training and development
• advancement opportunities
• positive office culture.

Why this role

Fluency in Vietnamese and English is required. No insurance experience or license is required; training and support are provided.

About the employer

Hieu Tran - Country Financial is hiring for this role. Industry: Direct Property and Casualty Insurance Carriers. Sector: 52.