Patient Access Specialist

Job overview

The Patient Access Specialist role is an onsite, full-time position in Chicago, IL. Compensation is not specified. The specialist supports patient access and service processes for Northwestern Medicine. The role helps patients access upcoming services while supporting accurate, timely registration and reimbursement processes. It combines scheduling and pre-registration with insurance verification, authorization checks, financial account processes, and clear communication about patient policies and responsibilities.

What you'll do

• Schedule and pre-register patients for upcoming services
• update insurance and demographic information
• perform medical necessity checks as appropriate
• verify that authorization was initiated by the physician’s office
• initiate financial account processes
• educate patients about policies, procedures, expectations, and financial responsibilities
• provide professional customer service to internal and external customers.

What we're looking for

Skills & competencies

patient access specialist

patient scheduling

pre-registration

insurance verification

medical necessity checks

authorization verification

patient registration

healthcare customer service

chicago il

solve it strategies

data entry

high school diploma

2–3 years customer service

full-time

Work arrangement

• Weekend coverage required

About the employer

Solve IT Strategies, Inc. is hiring for this role. Industry: Offices of Physicians (except Mental Health Specialists). Sector: 62.