Financial Aid Coordinator, Customer Service Optimization
Compensation
$62k-$64k
Employment type
Full-time
Work setting
On-site
Location
Boca Raton, FL
Schedule
Day shift
Posted
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Job overview
The Financial Aid Coordinator, Customer Service Optimization, is an onsite position based in Boca Raton, FL, with a salary range of $62,000–$64,272 per year. This role supports the Admissions Support & Customer Service department at Florida Atlantic University. The role exists to empower students by optimizing financial aid workflows through automation and AI tools. By designing logic-based service solutions and providing expert advising, the coordinator improves student access to financial resources and enhances the overall service experience.
What you'll do
- Design automated workflows
- manage chatbot/AI tools
- audit service bottlenecks
- provide tiered student support
- advise on financial aid eligibility.
What we're looking for
- Skills & competencies
- full-timeday shiftboca raton flfinancial aidhigher educationautomationaicustomer servicestudent support$62k-$64k
- Work arrangement
- Weekend coverage required
Benefits & perks
- Medical/dental/vision, 401k/Roth 403(b), PSLF program, tuition assistance.
Why this role
Focus on AI and automation in a higher education setting.
About the employer
Florida Atlantic University is hiring for this role. Industry: Colleges, Universities, and Professional Schools. Sector: 61.
Additional details
- Industry sector
- 61
- Industry
- Colleges, Universities, and Professional Schools
- Occupation code
- 43-1011.00
You'll be redirected to the employer's application page.
Listing ID: ad4af721-f1a5-46ee-aaac-dd7e236e8b3b