Pro Experience Manager

Job overview

The Pro Experience Manager is an onsite role based in Edgewood, MD, with a salary range of $48,500 - $60,000 per year. This position supports The Home Depot by overseeing store standards and Pro customer service operations. This role exists to drive sales, loyalty, and operational efficiency for professional customers. The manager leads the Pro team, ensures on-time deliveries, manages store readiness, and acts as a Manager on Duty to maintain safety and service standards.

What you'll do

• Champion service standards and coach the team on customer interactions.
• Manage the Pro area to minimize wait times and ensure equipment availability.
• Validate will-calls and deliveries for accuracy.
• Enforce safety procedures and conduct store opening/closing operations.
• Manage performance and development for direct reports.

What we're looking for

Skills & competencies

full-time

day shift

edgewood md

pro experience manager

retail management

customer service

operations

home depot

$48,500-$60,000

Work arrangement

• Weekend coverage required

Benefits & perks

• Not specified.

Why this role

Requires 1+ year of leadership experience and knowledge of the home improvement industry.

About the employer

Home Depot is hiring for this role. Industry: Other Building Material Dealers. Sector: 44.