ITSM Consultant V (Senior Agile Scrum - DevOps)

Job overview

The ITSM Consultant V (Senior Agile Scrum - DevOps) is an onsite role based in Greensboro, NC. Compensation is not specified for this position, which supports the DevSecOps Platform and Automation Services organization at Kaiser Permanente. This senior-level role leads ITSM process implementation, evaluates IT risk, and ensures contingency procedures are maintained. It exists to drive strategic initiatives like Dev2030 and the Internal Developer Portal by blending SAFe Agile Scrum Master facilitation with project management and business leadership.

What you'll do

• Conducts or oversees business-specific projects
• practices self-leadership and promotes learning in others
• drives ITSM process and service implementation
• partners with leadership to define goals and governance frameworks
• ensures accuracy of documentation
• drives execution of ITSM roadmaps
• partners with IT functions to develop performance metrics
• leads ITSM process improvement efforts
• evaluates business needs to identify gaps
• develops and audits ITSM processes
• makes decisions regarding process improvements
• works with cross-functional stakeholders
• ensures training delivery
• designs performance metric validation
• investigates performance deviations
• advocates for ITSM policy compliance
• assists with SOW negotiations.

What we're looking for

Skills & competencies

full-time

itsm consultant

greensboro nc

kaiser permanente

agile

scrum

devops

itsm

project management

onsite

day shift

contract

Work arrangement

• Weekend coverage required

Why this role

Senior level role focusing on DevSecOps and Agile Scrum.

About the employer

Kaiser Permanente is hiring for this role. Industry: Administrative Management and General Management Consulting Services. Sector: 54.