Customer Experience Specialist

Job overview

The Customer Experience Specialist role is onsite in Glencoe, AL. Compensation is not specified. The position serves as a liaison among customers, Customer Experience Account Managers, service operations, and billing at Veolia, an environmental services company providing water, waste, and energy management services. The role exists to ensure orders are accurate and progress from creation through service completion and invoicing. By coordinating with operations, sales, billing, and customers, the specialist helps resolve service issues, track order performance, and support a reliable customer experience.

What you'll do

• Create complete orders according to established Standard Work
• coordinate order scheduling with operations
• follow orders through service and receipt at the service location
• monitor requirements for complete invoicing and finalize orders before invoicing
• track open orders and order metrics
• communicate order status and clarify profiling, pricing, and order details with internal teams and customers as needed
• escalate service issues and follow improvement opportunities through completion
• provide and track metrics and participate in cross-functional meetings as required
• mentor team members and lead team meetings.

What we're looking for

Skills & competencies

customer experience specialist

customer experience

order management

order accuracy

order scheduling

order invoicing

customer service

glencoe al

veolia

environmental services

crm

microsoft office

travel up to 10%

Work arrangement

• Weekend coverage required

Benefits & perks

• Comprehensive benefits package includes paid time off, health, dental, and vision coverage, life insurance, tuition reimbursement, paid volunteering, and employer-sponsored 401(k) participation commencing no later than January 1, 2027.

Why this role

The role includes mentoring team members, leading team meetings, and contributing ideas for improving customer experience. Travel willingness of up to 10% is required.

About the employer

Veolia is hiring for this role. Industry: Vocational Rehabilitation Services. Sector: 62.