Customer Success Manager

Job overview

The Customer Success Manager role is hybrid, based in New York, NY, with an expectation of working from the office three to four days per week; remote candidates in the United States may also be considered. Pay is $120,000–$150,000 per year. Findigs builds a platform intended to make rental screening more seamless and transparent. The manager owns post-sale relationships across a portfolio of accounts, driving platform adoption, demonstrating customer value, and supporting retention and growth. The role uses account insights to guide client strategy and shares customer feedback with Product and Engineering.

What you'll do

• Serve as the primary contact and trusted advisor for a portfolio of clients
• drive platform adoption and demonstrate value
• monitor account health and usage
• lead quarterly business reviews
• identify retention, expansion, and revenue opportunities
• collaborate with Sales, Product, Engineering, and Customer Success
• capture client feedback and contribute to playbooks and processes.

What we're looking for

Skills & competencies

customer success manager

new york ny

findigs

hybrid

remote candidates considered

full-time

b2b saas

account management

customer retention

platform adoption

ai-enabled workflows

$120k–$150k

Work arrangement

• Weekend coverage required

Benefits & perks

• Equity, flexible paid time off, company holidays, health benefits, 401(k) matching up to 4%, monthly gym stipend, and lunch provided daily.

Why this role

Hybrid schedule with three to four office days weekly; U.S.-based remote candidates may be considered. Benefits include equity, flexible paid time off, company holidays, health benefits, 401(k) matching up to 4%, gym stipend, and daily lunch.

About the employer

Findigs is hiring for this role. Industry: Residential Property Managers. Sector: 53.