Customer Specialist - Full Time

Job overview

The Customer Specialist - Full Time role is an onsite position located in Whitestown, IN. Compensation for this role is $17.20 - $25.80 per hour, and it supports the sales and service department at CarMax. This role exists to provide an iconic, customer-first experience by guiding clients through vehicle purchases, appraisals, and financing. It contributes to the company's mission by maintaining transparency and integrity throughout the entire customer journey.

What you'll do

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.
• Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
• Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer-focused experience.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

What we're looking for

Skills & competencies

full-time

day shift

whitestown in

carmax

sales

customer service

retail

$17.20-$25.80/hr

onsite

no on-call

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid sick time, vacation time, 6 paid holidays, and 1 floating holiday.

Why this role

Fortune 100 Best Companies to Work For, industry-leading transparency, and comprehensive training.

About the employer

Carmax is hiring for this role. Industry: Used Merchandise Retailers. Sector: 45.