Customer Service Representative

Job overview

The Customer Service Representative role is an onsite, full-time position in New York Mills, NY. Compensation is not specified in the posting. The role serves as a liaison between customers and the company. The representative addresses customer questions and concerns, supports account and order changes, and helps resolve product and service issues. The work also includes communicating company information and promotions and compiling customer satisfaction reports.

What you'll do

• Resolve complaints by phone, email, mail, or social media
• contact customers to verify account information
• greet customers and identify their needs
• cancel or upgrade accounts
• assist with orders, refunds, and exchanges
• answer questions about company information, warranties, and terms of sale
• suggest solutions for product malfunctions
• handle product recalls
• share deals and promotions
• sell products and services
• use computer technology to handle high call volumes
• compile customer satisfaction reports.

What we're looking for

Skills & competencies

customer service representative

full-time

new york mills ny

staffworks cny

customer support

complaint resolution

account questions

order processing

refunds and exchanges

phone support

email support

8 a.m.–5 p.m.

Work arrangement

• Weekend coverage required

Benefits & perks

• Accrued paid sick leave, referral bonus incentives, and eligibility for health insurance.

Why this role

The posting specifies hours of 8 a.m.–5 p.m. and lists accrued paid sick leave, referral bonus incentives, and eligibility for health insurance.

About the employer

Staffworks CNY is hiring for this role. Industry: Employment Placement Agencies. Sector: 56.