Customer Experience Representative
Compensation
$19.25 – $19.25 /hr
Employment type
Full-time
Work setting
On-site
Location
Lake Forest, IL
Schedule
Day shift
Posted
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Job overview
The Customer Experience Representative is a hybrid role based in Lake Forest, IL. Compensation is not specified, supporting the customer service operations of Grainger. This role exists to handle a high volume of inbound calls and provide professional, empathetic, and efficient customer service. The representative navigates multiple systems to resolve inquiries, assist with order placement, and facilitate returns.
What you'll do
- Handle inbound calls, navigate software systems, assist with order placement and product information, problem-solve customer issues, and collaborate with the team.
What we're looking for
- Skills & competencies
- full-timeday shiftlake forest ilgraingercustomer servicehybridno weekends1+ year experiencecrmsap
- Work arrangement
- Weekend coverage required
Benefits & perks
- Medical, dental, vision, life insurance, 401(k) retirement savings plan, paid time off, tuition reimbursement.
Why this role
Hybrid work model, Day 1 benefits, and career advancement opportunities.
About the employer
Grainger is hiring for this role. Industry: Industrial and Personal Service Paper Merchant Wholesalers. Sector: 42.
Additional details
- Industry sector
- 42
- Industry
- Industrial and Personal Service Paper Merchant Wholesalers
- Occupation code
- 43-4051.00
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Listing ID: ac98d537-1871-4241-ab67-6359c74d67fe