Customer Support Specialist

Job overview

Customer Support Specialist is an onsite role in Rapid City, SD; the posting explicitly says it is not remote. Compensation is described as competitive and DOE, with no numeric amount specified. The role supports Phase Technologies customers and works closely with its sales team. The specialist serves as a primary contact for customer calls and emails, helping requests move from initial inquiry through quoting and order processing. Accurate records, timely follow-up, and coordination with sales, engineering, production, and shipping help provide customers with clear and reliable support.

What you'll do

• Respond to customer calls and emails
• prepare and send quotes
• review and process purchase orders
• gather information for quoting, ordering, or technical review
• develop product knowledge
• connect customers with appropriate technical resources
• follow up on quotes, orders, availability, lead times, and shipping
• maintain accurate customer, quote, order, and account records
• coordinate internally
• and help resolve customer concerns.

What we're looking for

Skills & competencies

customer support specialist

rapid city sd

phase technologies

onsite only

customer calls

customer emails

sales support

quoting

purchase orders

order follow-up

technical coordination

health insurance

401(k) match

paid time off

paid holidays

Work arrangement

• Weekend coverage required

Benefits & perks

• Health insurance, 401(k) with company match, HSA and FSA options, paid time off and holidays, and professional development opportunities.

Why this role

The posting explicitly identifies this as an onsite-only, non-remote position.

About the employer

Phase Technologies is hiring for this role. Industry: Instrument Manufacturing for Measuring and Testing Electricity and Electrical Signals. Sector: 33.