Customer Service Representative – State Farm Agent Team Member

Job overview

The Customer Service Representative – State Farm Agent Team Member role is onsite in Lakeland, FL, with a stated base salary of $40,000–$50,000 per year, plus commission and performance bonuses; strong performers may earn $70,000 or more in total annual compensation. The role supports Rachel Machin State Farm Agency’s customer service and account growth goals. The representative assists existing customers with policy and account needs, resolves concerns, and identifies coverage gaps or relevant product recommendations. The role contributes to customer retention and agency goals through attentive service, accurate records, follow-up, and coordination with sales and service teams.

What you'll do

• Assist customers with policy questions, changes, billing, and account needs
• build customer relationships
• review accounts for coverage gaps or additional needs
• explain relevant insurance and financial products
• recommend appropriate products based on customer needs
• follow up to support retention
• document interactions
• coordinate with sales and service teams
• take ownership of concerns through resolution.

What we're looking for

Skills & competencies

customer service representative

state farm agent team member

insurance customer service

policy support

account growth

cross-selling

customer retention

lakeland fl

rachel machin state farm agent

full-time

$40k–$50k base

commission

performance bonuses

bilingual english/spanish preferred

Work arrangement

• Weekend coverage required

Benefits & perks

• Simple IRA with company match
• health insurance after three months
• paid vacation and personal/sick time
• licensing reimbursement after three months
• training, coaching, and advancement opportunities.

Why this role

The agency describes a close-knit, positive, inclusive, and growth-oriented team culture, with coaching and professional development.

About the employer

Rachel Machin - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.