Customer Account Representative

Job overview

Customer Account Representative at Rent A Center in Franklin, TN. This is a full-time, onsite position with a minimum hourly rate of $16.50 - $17.00. This role is responsible for managing rental accounts by delivering exceptional customer service, selling new products, driving account performance, completing deliveries and pickups, maintaining store standards, and conducting early-stage collections. It supports sales growth and account health by building strong customer relationships.

What you'll do

• Oversee an assigned portfolio of accounts while building and maintaining strong customer relationships.
• Conduct early-stage collections (1–6 days past due) and meet daily/weekly collection standards.
• Maintain account health and secure payment commitments utilizing account management tools.
• Complete assigned routes for deliveries, pickups, and account follow-ups.
• Deliver white-glove customer service in-store, over the phone, and in customers’ homes.
• Contribute to sales growth and generate new rental agreements.
• Safely transport, install, and handle merchandise.
• Maintain showroom standards and company vehicles.
• Adhere to all company safety and operational guidelines.

What we're looking for

Education

High school diploma or equivalent

Experience

High school diploma or equivalent; At least 18 years of age; Valid driver's license with good driving record

Skills & competencies

customer service

account management

sales

rentals

full-time

onsite

franklin tn

$16.50+/hr

$17.00+/hr

no weekends

no on-call

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off, Medical, dental, vision, life & disability insurance, 401(k) with company match

About the employer

Rent A Center is hiring for this role. Industry: Recreational Goods Rental. Sector: 53.