Inbound Customer Care Agent
Employment type
Full-time
Work setting
On-site
Location
Savannah, GA
Schedule
Day shift
Posted
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Job overview
The Inbound Customer Care Agent is an onsite role based in Savannah, GA. Compensation is not specified for this position, which supports the business services department at MCI Careers. This role exists to support inbound service projects for various clients, including government programs. The agent identifies customer needs, researches and resolves issues, and recommends new products and services to enhance the customer experience.
What you'll do
- Handle inbound and outbound calls, resolve customer concerns, research internal systems, document customer interactions and claims, use knowledge base tools, and escalate complex issues.
What we're looking for
- Skills & competencies
- full-timeday shiftsavannah gamci careerscustomer serviceinboundonsiteno degree requiredentry levelsupport
- Work arrangement
- Weekend coverage required
Benefits & perks
- Paid Time Off, health benefits, retirement savings, disability insurance, life insurance, supplemental insurance, and career growth opportunities.
Why this role
World-class training provided.
About the employer
MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.
Additional details
- Industry sector
- 56
- Industry
- Telemarketing Bureaus and Other Contact Centers
- Occupation code
- 43-4051.00
You'll be redirected to the employer's application page.
Listing ID: ac6a06ac-9575-48b8-9f16-455012e0247e