Customer Service Representative — HVAC and Plumbing

Job overview

The Customer Service Representative role is onsite in Topeka, KS. Compensation is not specified. The role supports Advantage Latta-Whitlow’s HVAC and plumbing service operations by keeping customer appointments and technician schedules coordinated. The representative handles customer communications and booking, supports maintenance plan sales and estimate follow-up, and works with dispatch, technicians, and comfort advisors to keep service operations organized and responsive.

What you'll do

• Answer inbound calls and book HVAC and plumbing appointments
• make outbound calls to past customers, open estimates, and leads
• sell and renew maintenance plans
• follow up on estimates
• schedule in-home sales visits
• confirm appointments
• maintain CRM records
• coordinate with dispatch, technicians, and comfort advisors
• assist with billing questions, payments, and office administration
• work toward call and booking goals.

What we're looking for

Skills & competencies

customer service representative

hvac

plumbing

inbound calls

outbound calls

appointment booking

maintenance plans

crm records

topeka ks

advantage latta-whitlow

paid training

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• 401(k)
• paid time off
• sick time
• paid training.

Why this role

Paid training and stable, year-round work are listed; home-services experience is a plus, not a requirement.

About the employer

Advantage Latta-Whitlow is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.