Insurance Customer Service Representative (Unlicensed)

Job overview

The Insurance Customer Service Representative (Unlicensed) role is onsite in Wichita, KS, with pay of $13.10–$15.06 per hour. MCI provides customer experience, business process outsourcing, and cloud technology services across multiple industries. The representative handles customer contacts, answers coverage questions, resolves support issues, and helps customers identify suitable products and services. The role also documents account activity, follows scripts and policies, protects confidential information, and escalates issues when needed.

What you'll do

• Handle inbound and outbound customer contacts professionally
• answer questions using training and knowledge resources
• understand customer needs and resolve issues
• research account information and coordinate with departments
• process orders and account tasks
• follow scripts and policies
• protect confidential information
• escalate issues
• attend training and meet attendance requirements.

What we're looking for

Skills & competencies

insurance customer service representative

unlicensed

customer support

insurance coverage

inbound and outbound contacts

account management

wichita ks

mci careers

full-time

$13.10–$15.06 per hour

customer experience

contact center

Work arrangement

• Weekend coverage required

Why this role

MCI provides training and describes advancement opportunities in supervision, training, talent acquisition, and operations management.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.