Guest Experience Specialist

Job overview

The Guest Experience Specialist role is onsite in Jacksonville, FL. Compensation is not specified. The role supports Signature Aviation’s private aviation terminal and its guest and crew experience. The specialist welcomes guests and crews, coordinates requested services, and helps ensure visits are smooth and well organized. The role also monitors flight activity, communicates service needs to airside teams, and maintains guest areas and accurate service records.

What you'll do

• Welcome and escort guests and crews
• coordinate information among guests, the terminal, company departments, and external parties
• process guest purchases and fuel transactions
• arrange concierge services such as lodging, transportation, catering, and customs appointments
• handle inquiries and concerns
• monitor flights and schedule requested services
• maintain guest amenities and clean spaces
• assist with luggage and transportation
• follow security and emergency procedures
• update customer preferences
• assist the Airside Experience team with assigned services.

What we're looking for

Skills & competencies

guest experience specialist

guest services

private aviation

hospitality

concierge services

flight coordination

customer service

jacksonville fl

signature aviation

airport security

flexible schedule

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, prescription, dental and vision insurance
• health savings and flexible spending accounts
• life and disability insurance
• 401(k)
• paid time off
• paid maternity leave
• tuition reimbursement
• training and development
• employee assistance program.

Why this role

Requires a valid state driver’s license and flexibility for varied schedules, including nights, weekends, and holidays; customer-service experience is preferred.

About the employer

Signature Aviation is hiring for this role. Industry: Other Airport Operations. Sector: 48.