Call Center Representative (Hybrid)
Employment type
Full-time
Work setting
On-site
Location
Pensacola, FL
Schedule
Day shift
Posted
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Job overview
The Call Center Representative (Hybrid) role is an onsite-to-hybrid position based in Pensacola, FL. Compensation is not specified for this role, which supports the customer support department at Employbridge. This role serves as the front line of support for recipients, clients, and drivers. The representative ensures customer satisfaction and aids drivers in achieving on-time delivery goals through effective communication and problem resolution.
What you'll do
- Maintaining professional attitude, responding to inquiries via phone/email/Slack/chat, escalating issues, initiating outbound follow-ups, participating in process improvement, and documenting interactions.
What we're looking for
- Skills & competencies
- full-timeday shiftpensacola flemploybridgehybridcustomer supportcall centerdata entryno on-calltemp to hire
- Work arrangement
- Weekend coverage required
Benefits & perks
- Laptop provided after 6 months
Why this role
Temp to hire, promotion opportunities, hybrid work after training, bilingual preferred.
About the employer
Employbridge is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.
Additional details
- Industry sector
- 56
- Industry
- Telemarketing Bureaus and Other Contact Centers
- Occupation code
- 43-4051.00
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Listing ID: ac4ccd07-4468-46d0-b18e-446de9795434