Market Operations Team Lead

Job overview

The Market Operations Team Lead is an onsite, full-time role in Tempe, AZ; compensation is not specified. Carvana’s Market Operations team supports its customer-focused online car buying and selling experience. The role leads local hub operations, team development, logistics, and customer experience, helping the market meet operational goals and address issues proactively.

What you'll do

• Lead local hub operations, including market launch, logistics, consumer branding, team engagement, and ongoing market performance. Help hire, onboard, train, coach, and develop Customer Advocates
• monitor reports
• support daily operations
• resolve complex customer issues
• and identify process improvements.

What we're looking for

Skills & competencies

carvana

market operations

team leadership

customer advocates

hub operations

logistics

customer experience

employee development

tempe az

customer service

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision benefits
• 401(k) with company match
• student loan payments
• vehicle discounts
• pet benefits
• wellness program
• and career development opportunities.

Why this role

Leads a local Carvana hub and works alongside Customer Advocates, including helping with vehicle washing and customer deliveries.

About the employer

Carvana is hiring for this role. Industry: Used Car Dealers. Sector: 44.