Customer Retention Specialist – State Farm Agent Team Member

Job overview

The Customer Retention Specialist – State Farm Agent Team Member role is onsite in Northport, AL, and pays $15–$22 per hour. Derek Daniel Insurance Agency serves its community by helping people protect what matters through insurance coverage and support. The specialist maintains customer relationships through renewal outreach, account updates, and coverage discussions. The role supports customer satisfaction and agency growth by helping customers understand options and keeping interaction records accurate.

What you'll do

• Communicate with existing customers about renewals and coverage options
• review accounts and assist with updates or changes
• identify opportunities to improve customer satisfaction and engagement
• maintain accurate interaction records
• collaborate with team members on retention and outreach objectives
• obtain applicable state insurance licenses.

What we're looking for

Skills & competencies

customer retention specialist

state farm agent team member

full-time

$15–$22/hr

northport al

derek daniel insurance agency

policy renewals

coverage options

customer relationships

account updates

insurance licensing

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• Health insurance stipend
• paid time off
• training and development
• opportunity for advancement.

Why this role

Benefits include a health insurance stipend, paid time off, training and development, and advancement opportunities; applicable state insurance licenses must be obtained.

About the employer

Derek Daniel - State Farm Agent is hiring for this role. Industry: Direct Life Insurance Carriers. Sector: 52.