Bilingual Tier 1 Tech Support Technician — English and Spanish

Job overview

The Bilingual Tier 1 Tech Support Technician role is onsite in Madison, MS. The posting states $18 per hour. JSI’s Contact Center supports broadband and telecommunications initiatives intended to expand connectivity and digital inclusion. The technician answers customer support calls, troubleshoots peripheral and network-related problems, documents work, and manages support tickets. The role helps customers resolve technical issues efficiently while supporting the Contact Center’s service quality.

What you'll do

• Answer inbound technical support calls and make outbound calls as needed
• troubleshoot and resolve peripheral-related problems
• document work performed
• monitor the ticket queue
• maintain quality assurance ratings
• support other projects as directed.

What we're looking for

Skills & competencies

bilingual tier 1 tech support technician

madison ms

jsi

english and spanish

technical support

contact center

inbound calls

troubleshooting

$18/hr

broadband

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision benefits
• 401(k)
• paid time off
• travel support
• professional development and educational opportunities.

Why this role

The role requires fluency in English and Spanish and offers professional development and educational opportunities.

About the employer

John Staurulakis (jsitel.com) is hiring for this role. Industry: Wired Telecommunications Carriers. Sector: 51.