Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Wichita, KS. Compensation is not specified. The position supports the Customer Service Department at RD Henry and Company, Inc. The representative manages assigned customer accounts and coordinates order, warranty, and service requests. By communicating with customers, sales representatives, and factory contacts and tracking open orders, the role supports timely resolutions and accurate order processing.

What you'll do

• Respond to customer and market sales representative calls and emails
• manage assigned accounts
• review orders and concerns
• enter orders and warranties
• research customer questions
• conduct outbound customer communications
• track open orders
• document activity in CRM
• manage outsourced products
• process credit memos
• audit orders and maintain records.

What we're looking for

Skills & competencies

customer service representative

wichita ks

rd henry and company

customer accounts

order entry

warranty support

crm

customer communications

order tracking

credit memos

order auditing

Work arrangement

• Weekend coverage required

About the employer

RD Henry and Company, Inc is hiring for this role. Industry: All Other Business Support Services. Sector: 56.