Call Center Manager

Job overview

The Call Center Manager role is in person in Tempe, AZ, with compensation of $75,000–$85,000 annually. Express Flooring’s call center connects homeowners interested in flooring with Scheduling Specialists who qualify needs and book appointments for Design Consultants. The manager leads and develops Scheduling Specialists through coaching, training, performance expectations, and data-informed process management. The role supports sales performance, appointment quality, and consistent customer service while helping the team meet company goals.

What you'll do

• Lead, coach, and develop Scheduling Specialists
• set expectations and hold team members accountable
• evaluate performance and create individualized development plans
• monitor call center metrics and identify trends and improvement opportunities
• lead training and ongoing coaching
• serve as a subject-matter expert on company services, systems, and scheduling processes
• align coaching with call center leaders
• handle escalated customer situations
• ensure procedures, quality standards, and customer-service expectations are followed.

What we're looking for

Skills & competencies

call center manager

tempe az

in-person

phone sales

team leadership

scheduling specialists

sales coaching

call center metrics

customer service

evenings and weekends

express flooring

$75k–$85k/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision plans
• free virtual healthcare
• health savings and flexible spending accounts
• company-paid basic life and short-term disability
• voluntary supplemental life and long-term disability
• 401(k) with company match
• paid time off, bereavement and maternity leave
• seven company-paid holidays
• employee assistance program.

Why this role

The posting calls for flexibility to work evenings and weekends based on business needs. The role combines hands-on team coaching with performance-data and process management.

About the employer

Express Flooring is hiring for this role. Industry: Other Building Material Dealers. Sector: 44.