Defend Account Manager

Job overview

The Defend Account Manager role is associated with Salt Lake City, Utah; the posting describes a globally distributed, remote-friendly team and customer-facing work that prioritizes proximity to customers. Compensation is not specified. The role supports Smartcat’s enterprise and strategic account retention and expansion efforts. The account manager owns a portfolio of approximately 35 accounts, driving renewals, identifying expansion opportunities, building executive relationships, and maintaining accurate forecasts. The role protects and grows customer value through proactive engagement, commercial positioning, and coordination with Field Delivery Engineers.

What you'll do

• Drive on-time renewals
• identify and address account risks
• generate expansion through cross-sell, upsell, and adoption
• build relationships across customer stakeholders
• maintain renewal and expansion forecasts and CRM data
• engage executives
• partner with Field Delivery Engineers on technical needs.

What we're looking for

Skills & competencies

defend account manager

smartcat

account management

enterprise accounts

strategic accounts

renewals

expansion arr

saas

customer retention

ai platform

global team

Work arrangement

• Weekend coverage required

Benefits & perks

• Remote-friendly work for most roles
• globally distributed team
• collaborative work environment
• AI tools and agents across the organization.

Why this role

Revenue-owning account role with autonomy over renewals, account relationships, and expansion across an approximately 35-account portfolio.

About the employer

Smartcat is hiring for this role. Industry: Media Streaming Distribution Services, Social Networks, and Other Media Networks and Content Providers. Sector: 51.