Customer Retention Specialist

Job overview

The Customer Retention Specialist role is onsite in Durango, CO, with an annual salary of $60,000–$80,000. Denise Elliott - State Farm Agent serves its community by helping people protect what matters most.

What you'll do

• Contact existing customers about renewals and coverage options
• review accounts and assist with updates
• identify ways to improve customer satisfaction and engagement
• schedule account reviews for the sales team
• document interactions
• collaborate on retention and outreach objectives.

What we're looking for

Skills & competencies

customer retention

insurance

policy renewals

customer service

account management

outreach

full-time

durango co

state farm agent

$60k–$80k/year

paid time off

training and development

performance bonus

advancement opportunity

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off, training and development, advancement opportunities, and performance-based bonuses.

Why this role

Applicable state insurance licenses must be obtained; previous customer service or account management experience is preferred.

About the employer

Denise Elliott - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.