National Service Manager – Machine Tools

Job overview

The National Service Manager – Machine Tools role is based onsite in Elk Grove Village, IL, with domestic travel as company needs arise. The estimated base pay is typically $135,000–$150,000. Yamazen imports and distributes CNC manufacturing machinery, including machine tools and injection molding machines. The manager oversees service technician utilization, efficiency, development, and communication, with accountability for service revenue and profitability. The role supports consistent service delivery through training, process standardization, resource planning, and coordination across sales, service, parts, and technical support.

What you'll do

• Oversee service technicians nationally
• manage service revenue, profitability, utilization, efficiency, and KPIs
• develop training systems, procedures, and apprenticeship or internship programs
• coordinate service priorities and customer issue resolution
• oversee parts and technical support
• maintain safety records and support recruiting and onboarding.

What we're looking for

Skills & competencies

national service manager

machine tools

service operations

service revenue

team leadership

elk grove village il

yamazen

$135k–$150k

domestic travel

bachelor’s degree

401(k) match

medical insurance

dental insurance

vision insurance

Work arrangement

• Weekend coverage required

Benefits & perks

• Company-paid medical, dental, vision, short- and long-term disability, and life insurance within the first 60 days
• 401(k) with company match
• vacation, personal sick days, company-paid holidays, flexible work hours, catered lunches, car discount program, and Employee Assistance Program.

Why this role

Domestic travel is required as company needs arise; bachelor’s degree required.

About the employer

Swift Placement & Consulting is hiring for this role. Industry: Machine Tool Manufacturing. Sector: 33.