Tier 2 Help Desk Analyst

Job overview

The Tier 2 Help Desk Analyst role is onsite in Arlington, VA; compensation is not specified. The analyst supports Chenega MIOS and SecuriGence technology services for government customers and their missions. The role resolves user and system issues across unclassified and classified office information systems, documents incidents, and coordinates with specialized teams to restore service. Its work helps maintain reliable IT operations while meeting contractual service-level objectives.

What you'll do

• Answer calls and fulfill requests
• provide user support, training assistance, diagnostics, account and password services
• troubleshoot and maintain IT systems
• identify, diagnose, and resolve first-level problems
• coordinate with network, software, and application teams
• provide local and remote technical support
• document incidents in ticketing systems
• use knowledge bases
• escalate issues to Tier 3 or specialized teams
• support process improvement and change management.

What we're looking for

Skills & competencies

tier 2 help desk

it support

technical support

incident management

troubleshooting

classified systems

dod iat level ii

top secret clearance

arlington va

chenega corporation

customer service

full-time

Work arrangement

• Weekend coverage required

Benefits & perks

• Broad benefits are mentioned, along with professional development and well-being programs
• specific benefit details are not provided.

Why this role

Requires DoD IAT Level II certification and DoD Top Secret clearance; Top Secret with SCI eligibility is preferred.

About the employer

Chenega Corporation is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.