Call Center Representative (Part-Time)

Job overview

The Call Center Representative role is onsite in Las Cruces, NM, with compensation of $12.65–$14.51 per hour. MCI provides customer experience, business process outsourcing, and cloud technology services across multiple industries. The representative supports customer service and sales projects by handling inbound inquiries and outbound calls, resolving issues, documenting claims, and helping customers identify suitable options. Accurate, courteous interactions and first-call resolution support customer satisfaction and client service goals.

What you'll do

• Handle inbound and outbound contacts professionally
• work toward first-call resolution
• research systems and coordinate with departments to resolve issues
• document and process customer claims
• conduct fact-finding discussions
• use knowledge bases and scripts to answer questions
• protect confidential and personal information
• escalate issues when needed
• attend meetings and training
• follow attendance and work-schedule requirements.

What we're looking for

Skills & competencies

call center representative

part-time

customer service

inbound calls

outbound calls

first-call resolution

customer claims

conflict resolution

las cruces nm

mci careers

$12.65–$14.51/hr

high school diploma or equivalent

Work arrangement

• Weekend coverage required

Why this role

Requires applicants to be at least 18, have a high school diploma or equivalent, type at least 20 words per minute, and demonstrate customer-service and problem-solving skills. The application includes screening questions and a brief pre-employment test.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.