Customer Service Representative — Part-Time

Job overview

The Customer Service Representative — Part-Time role is onsite in Fort Wayne, IN, with compensation of $16 per hour. The representative supports Humane Fort Wayne’s clinic and shelter operations and helps clients access services for their pets. The role serves as a first point of contact, coordinating appointments and client communications while supporting intake, records, payments, and follow-up information. It also helps advance the organization’s stated focus on pet retention, spay/neuter, and wellness care.

What you'll do

• Answer calls, emails, and messages
• schedule wellness visits, spay/neuter appointments, and adoption meetings
• maintain records
• provide information and direct clients to resources
• process payments and reconcile cash
• support patient intake and check-in
• relay veterinary staff instructions
• communicate patient updates
• review aftercare instructions
• maintain reception areas and supplies.

What we're looking for

Skills & competencies

customer service representative

part-time

client services

veterinary clinic

appointment scheduling

animal welfare

client communication

fort wayne in

humane fort wayne

$16/hr

401(k) matching

employee discounts

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) matching and employee discounts.

Why this role

The posting describes animal handling as minimal and says to handle animals safely within the employee’s comfort level and ask for assistance when needed.

About the employer

Humane Fort Wayne is hiring for this role. Industry: All Other Miscellaneous Ambulatory Health Care Services. Sector: 62.