Supervisor, Customer Service
Compensation
$54k/yr
Employment type
Full-time
Work setting
On-site
Location
Greeneville, TN
Schedule
Day shift
Posted
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Job overview
The Supervisor, Customer Service is an onsite role located in Greeneville, TN. The pay is $54,000 per year. This role supports the Forward Air operations team by providing leadership to customer service representatives. This role exists to ensure consistent execution of service standards and operational processes. The supervisor contributes to team success by managing staffing, coaching representatives, and serving as an escalation point for complex customer issues.
What you'll do
- Provide daily leadership and coaching to CSRs.
- Manage staffing, scheduling, and workload distribution.
- Conduct performance reviews.
- Serve as a senior escalation point for high-level issues.
- Support quality assurance and continuous improvement.
What we're looking for
- Skills & competencies
- full-timeday shiftgreeneville tnforward aircustomer servicesupervisoronsite$54k/yrleadershiplogistics
- Work arrangement
- Weekend coverage required
Benefits & perks
- Not specified.
Why this role
High-volume, service-focused environment, leadership role.
About the employer
Forward Air is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.
Additional details
- Industry sector
- 56
- Industry
- Telemarketing Bureaus and Other Contact Centers
- Occupation code
- 43-1011.00
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Listing ID: aba5b7ee-cfd0-4e47-81ad-3b99a1f95868